Return & Refund Policy

Last Updated: August 11, 2026

At Princess, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or exchange in accordance with the conditions outlined below.

1. Return & Exchange Eligibility

Products may be eligible for return or exchange if:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging and accessories, where applicable.

  • The product has not been damaged, altered, assembled, or used.

  • Proof of purchase or order details can be provided.

  • The product meets the applicable return and exchange requirements.

Certain products may not be eligible for return or exchange due to their nature or specific conditions of sale.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer service team as soon as possible.

We may request photos, videos, or other information to help us assess the issue and determine the appropriate solution.

Depending on the situation, the available solution may include:

  • Replacement of the product

  • Exchange for another product

  • Repair, where applicable

  • Refund, subject to the applicable conditions

3. Non-Returnable Items

Some products may not be eligible for return or exchange, including products that:

  • Have been used, damaged, or modified after delivery.

  • Are missing their original packaging or essential accessories.

  • Were customized or made according to specific customer requirements.

  • Cannot be resold for health, hygiene, or other applicable reasons.

The eligibility of a product will be determined based on its condition and the applicable return policy.

4. Return Process

To request a return or exchange, please contact our customer service team and provide:

  • Your order number

  • The product you wish to return or exchange

  • The reason for the request

  • Photos or other supporting information, if required

Our team will review your request and provide you with the next steps.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

5. Refunds

If your refund request is approved, the refund will be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

Any applicable delivery, return, or service charges may be deducted from the refund where applicable.

6. Exchanges

If an exchange is approved, the replacement product will be provided subject to availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund according to the applicable conditions.

7. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If the product is damaged, defective, or incorrectly supplied by us, Princess may cover the applicable return or replacement costs.

For other return requests, shipping or handling costs may be the customer’s responsibility.

8. Order Cancellation

If you wish to cancel an order, please contact our customer service team as soon as possible.

Cancellation requests are subject to the order’s processing, preparation, customization, or shipping status. Once an order has been processed or shipped, cancellation may no longer be possible.

9. Policy Changes

Princess reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page, and the updated policy will apply according to the applicable terms.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer service team.

Princess
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

We are always happy to assist you and ensure you have the best possible shopping experience with Princess.